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Customer Services

Credit Account Application

Apply for a credit account using this form

Accounts & Billing

Statements

Find and download your statements

Accounts & Billing

Returns

Learn how to request a return, view our return policies and more.

Sales & Orders

Getting quotes

Learn the best way to supply us information to get a quote

Accounts & Billing

What Is a Credit Account Handler?

Learn about your credit account handler and what they do

Sales & Orders

Order Documents

Find and manage your order documents, including sales orders, proof of delivery and test certs

Sales & Orders

Payment Methods

Accepted payment methods

Web Help

Password Help

Get help for forgotten passwords or reset an existing one

Web Help

Using Vouchers

How to use apply vouchers to your purchase

Sales & Orders

Using My PIN

How to use your PIN to make credit purchases

Sales & Orders

Delivery FAQs

How to track vehicles, receive notification updates & more

Sales & Orders

Mitre Cutting

Types of mitre cuts and a guide to ordering

Sales & Orders

Ordering ParkerTools Products

Learn how to add tools and fixings to your steel order

Customer Services

Report a Website Issue

Something not working as it should? Let us know!

Sales & Orders

Amending Orders

Adjusting orders after purchase

Web Help

Managing Addresses

Learn how to manage your delivery, invoice and email addresses

Web Help

Managing Account Access

Learn how to manage access rights, add and remove team members

Sales & Orders

Flat Product Processing

How to customise flat product profiles for your order

Accounts & Billing

Credit Account FAQs

Learn about your credit limits, how to apply for a credit increase, and more.

Sales & Orders

One Click Ordering

One-click ordering policies and FAQs

Web Help

Saved Parts and Lists

How to save customised parts and manage them

Sales & Orders

Execution Classes

Learn about execution classes and what they are used for

Customer Services

Complaints Form

Submit a complaint to our customer service team

Web Help

General Documents

Find and access test reports, certifications, safety data sheets and more.

Accounts & Billing

Invoices FAQs

Find and download your invoices

Sales & Orders

Uploading Drawings

How to supply your own drawings

Sales & Orders

Cancelling Orders

Order cancellation process and policies