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Customer Services
Credit Account Application
Apply for a credit account using this form
Accounts & Billing
Returns
Learn how to request a return, view our return policies and more.
Accounts & Billing
Statements
Find and download your statements
Accounts & Billing
What Is a Credit Account Handler?
Learn about your credit account handler and what they do
Sales & Orders
Getting quotes
Learn the best way to supply us information to get a quote
Sales & Orders
Order Documents
Find and manage your order documents, including sales orders, proof of delivery and test certs
Sales & Orders
Payment Methods
Accepted payment methods
Sales & Orders
Delivery FAQs
How to track vehicles, receive notification updates & more
Web Help
Password Help
Get help for forgotten passwords or reset an existing one
Sales & Orders
Using My PIN
How to use your PIN to make credit purchases
Sales & Orders
Mitre Cutting
Types of mitre cuts and a guide to ordering
Web Help
Using Vouchers
How to use apply vouchers to your purchase
Customer Services
Report a Website Issue
Something not working as it should? Let us know!
Web Help
Managing Addresses
Learn how to manage your delivery, invoice and email addresses
Sales & Orders
Amending Orders
Adjusting orders after purchase
Accounts & Billing
Credit Account FAQs
Learn about your credit limits, how to apply for a credit increase, and more.
Web Help
Managing Account Access
Learn how to manage access rights, add and remove team members
Sales & Orders
Flat Product Processing
How to customise flat product profiles for your order
Customer Services
Complaints Form
Submit a complaint to our customer service team
Web Help
Saved Parts and Lists
How to save customised parts and manage them
Sales & Orders
Execution Classes
Learn about execution classes and what they are used for
Web Help
General Documents
Find and access test reports, certifications, safety data sheets and more.
Accounts & Billing
Invoices FAQs
Find and download your invoices
Sales & Orders
Uploading Drawings
How to supply your own drawings
Sales & Orders
Cancelling Orders
Order cancellation process and policies
Sales & Orders
One Click Ordering
One-click ordering policies and FAQs
Locations
Canterbury - Head Office
Distribution Depot - Andover
Distribution Depot - Dudley