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Customer Services
Credit Account Application
Apply for a credit account using this form
Accounts & Billing
Statements
Find and download your statements
Accounts & Billing
Returns
Learn how to request a return, view our return policies and more.
Sales & Orders
Getting quotes
Learn the best way to supply us information to get a quote
Accounts & Billing
What Is a Credit Account Handler?
Learn about your credit account handler and what they do
Sales & Orders
Order Documents
Find and manage your order documents, including sales orders, proof of delivery and test certs
Sales & Orders
Payment Methods
Accepted payment methods
Web Help
Password Help
Get help for forgotten passwords or reset an existing one
Web Help
Using Vouchers
How to use apply vouchers to your purchase
Sales & Orders
Using My PIN
How to use your PIN to make credit purchases
Sales & Orders
Delivery FAQs
How to track vehicles, receive notification updates & more
Sales & Orders
Mitre Cutting
Types of mitre cuts and a guide to ordering
Sales & Orders
Ordering ParkerTools Products
Learn how to add tools and fixings to your steel order
Customer Services
Report a Website Issue
Something not working as it should? Let us know!
Sales & Orders
Amending Orders
Adjusting orders after purchase
Web Help
Managing Addresses
Learn how to manage your delivery, invoice and email addresses
Web Help
Managing Account Access
Learn how to manage access rights, add and remove team members
Sales & Orders
Flat Product Processing
How to customise flat product profiles for your order
Accounts & Billing
Credit Account FAQs
Learn about your credit limits, how to apply for a credit increase, and more.
Sales & Orders
One Click Ordering
One-click ordering policies and FAQs
Web Help
Saved Parts and Lists
How to save customised parts and manage them
Sales & Orders
Execution Classes
Learn about execution classes and what they are used for
Customer Services
Complaints Form
Submit a complaint to our customer service team
Web Help
General Documents
Find and access test reports, certifications, safety data sheets and more.
Accounts & Billing
Invoices FAQs
Find and download your invoices
Sales & Orders
Uploading Drawings
How to supply your own drawings
Sales & Orders
Cancelling Orders
Order cancellation process and policies
Locations
Canterbury - Head Office
Distribution Depot - Andover
Distribution Depot - Dudley